Questions & answers about infection protection instructions according to §§ 42, 43 IfSG
We have put together some important information for you below:
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When will I receive my certificate? Immediately - no waiting time! Find out more here:
The course, as well as the verification of your identity through proof of identity, takes place fully electronically at any time of the day or night.
After ordering you will receive a link and further information.
If you proceed with the identification process immediately after ordering and successfully complete the course, you will receive the certificate valid in Germany immediately. At any time of the day or night, including Sundays and public holidays.
The entire process takes a maximum of 30-45 minutes and requires that you pass the exam.
Someone other than the person running the course paid. Is that possible?
This is not a problem. After ordering, you will receive an email with a link. Here you can enter the details of the person who should receive the certificate. The certificate can also be sent to a different email address than the one specified during the order.
Can I repeat the course if I fail it?
Yes, you can repeat the course up to 20 times.
Which doctor issues the certificate?
We have an intelligent system that automatically assigns the appropriate doctor to you after you place your order. All participating doctors have the authorization and training to issue certificates of infection protection instruction in accordance with Sections 42 and 43 of the IfSG. Which doctor is on the certificate depends on the internal assignment of our systems.
3W MEDICAL GmbH, represented by the managing director Dr. med. Johannes Wiesholler, is overall responsible.
On which computer or mobile phone can I take the course?
Our course system is suitable for all types of devices. It doesn't matter whether you have a PC, laptop, tablet or mobile phone.
The best way to recognize your ID is on your mobile phone. If you take the course on a PC or laptop, our systems will recognize this automatically.
You then have the option of switching to your mobile phone for ID recognition. To do so, simply scan the QR code with your mobile phone camera as soon as you are prompted to do so.
I accidentally paid twice or bought the test twice.
Please write to us. Use our contact form . We will immediately refund the amount you paid twice. The refund will be made to the payment method you used when placing the order.
IDENTIFICATION: How does it work, what happens to my pictures?
The infection protection instruction according to §§ 42, 43 IfSG is an official certificate that serves as proof to authorities. To ensure that the certificate is actually issued to the person who carried out the test, proof of your identity card is urgently required.
1. Function:
After purchasing the course, you will receive a link which, among other things, asks you to identify yourself.
The verification of your ID and your identity is carried out fully electronically via AI-based (artificial intelligence) systems, which can be used day and night. If the electronic-based recognition fails, you have the option of switching to manual recognition.
The image recognition systems are operated and developed directly by us. Your images are therefore not passed on to third parties.
2. Are my photos and ID data safe?
Your images are protected with the latest technology throughout the process
2.1. Protection begins when uploading: coding and SSL encryption
Before your images reach our servers, they are automatically encoded into an unreadable form during the upload.
This means that the images are converted directly into a special form of text that makes the images unreadable if someone tries to intercept the data during transmission.
In addition, the entire connection is secured by SSL encryption (HTTPS).
SSL ensures that the data transfer between your device and the server is fully encrypted.
Even if someone were to gain access to the transmitted data, it would not be readable due to the SSL and the encoding that has already taken place.
2.2. Highest security through RSA encryption after upload
Once your images have been encoded and transferred to our servers, they are additionally protected with RSA encryption.
RSA is one of the most secure encryption methods in the world. It is also used by banks, governments and the military. Your images are converted into completely unreadable data that can only be decrypted with a private key.
Without this key it is impossible to read the data.
3. Protecting the private key – Maximum security
The private key required for decryption is kept under the highest security standards and is only known to our employees. This key is neither disclosed nor transmitted over the network.
The probability that someone can obtain or crack this key is so small that it is practically zero.
4. Security throughout the entire processing
Your images remain encrypted – both during storage and processing.
It is only decrypted for the intended purpose - only by authorized parties and only where the private key is securely available. Even in the event of a server attack, the encrypted data could not be decrypted.
Strict security testing: Our system is regularly tested and meets the highest international standards.
5. Are my images saved on the server as a file, for example as a JPEG or PNG?
No, the recognition server only works with the encrypted character strings as described above. These are stored in a secure database and not in the form of physical files on a hard drive.
NO EMAIL RECEIVED AFTER I ORDERED. What can I do?
PLEASE ALSO READ THE POINT: Pay with SOFORTÜBERWEISUNG!
After the purchase, you will receive an email from our system with further information immediately, but no later than 30 minutes after ordering. The exact time depends on the workload of our CLOUD systems.
Please always check your JUNK/SPAM inbox.
If you have not received an E-MAIL within 60 minutes of ordering, please contact us or send us an e-mail to medical@dein-gesundheitszeugnis.de
From experience, in more than 90% of cases, undelivered emails are due to incorrect email address information during the order process. We can easily correct this for you.
The certificate was issued to an incorrect name/address.
Our systems are designed in such a way that it is generally not possible for the certificate to be issued in the wrong name during the course.
If this is the case, please write to us. We will help you correct it. Use our contact form to do so.
Can I order from abroad?
No! Due to legal regulations, it is unfortunately not possible to accept orders from abroad for infection protection instructions in accordance with Sections 42 and 43 IfSG.
What is the difference between initial and subsequent instruction?
According to German law, every person who undertakes an activity in the food, catering and exhibition sectors for the first time requires instructions and a certificate in accordance with Section 43 Paragraph 1 of the Infection Protection Act. If this instruction has never been carried out before, it must be carried out for the first time by the responsible health authority or an authorized doctor. In such a case you need INITIAL INSTRUCTIONS .
FOLLOW-UP INSTRUCTIONS are necessary every two years after the initial instruction. This can usually also be done within a company by an authorized person. If such a person is not available, you are welcome to provide follow-up instructions here via our portal.
Especially in large companies with several hundred employees, there is often no overview of which people still have a valid declaration or not. Here, too, it is possible to book follow-up instructions via our portal for better control.
Subsequent instructions are only valid if an initial instruction took place “at some point” beforehand. It is not important whether the initial instruction was given by us or another location. The only important thing is that you can provide proof of initial instruction.
How long is the infection protection instruction valid?
The certificate is valid for life, provided that work is started within 3 months of the certificate being issued and that follow-up instructions are provided by the employer at least every 2 years. If the employer cannot provide the follow-up instructions, you can do the follow-up instructions here on our portal .
What happens if I work without instructions?
If you or your employees work without instructions in environments that, for reasons of hygiene, may only be entered with infection protection instructions in accordance with Sections 42.43 IfSG, this can lead to severe penalties during an inspection by the responsible health authority. Repeated violations may result in the operating license being revoked.
For example, if contamination and subsequent illnesses (e.g. due to germs in food) occur among guests, there may be a case of bodily harm or other criminally relevant aspects.
I haven't received my certificate. What can I do?
As soon as you have filled out your exam questions and sent them to us, we will send you your certificate within about 60 minutes if you have passed the exam.
If you have not received an email, please check the following:
1. Please check your JUNK/SPAM email inbox.
2. Check which email you provided when ordering. This does not necessarily have to correspond to the person who gave the instruction. If necessary, ask the person who originally purchased the instruction to check.
If you cannot find what you are looking for, please send us a message using our contact form .
COURSE PROBLEMS: I only see a white page in my browser or "Loading" and cannot load the course.
The browser on your computer has a temporary storage space called a cache. For various technical reasons, this can cause problems. So there are a few things you can try:
- Clear your browser's cache.
- If necessary, use a different browser.
- Switch your browser to private or incognito mode.
Below you will find a quick overview of how to do this for the most important browsers:
Safari (iPhone, iPad)
Safari (Mac)
Problem not found?
If you have not found what you are looking for and still need help, please use our contact form.