The browser on your computer has a temporary storage space called a cache. For various technical reasons, this can cause problems. So there are a few things you can try:

1. Clear your browser's cache.
2. If necessary, use a different browser.
3. Switch your browser to private or incognito mode.

Below you will find a quick overview of how to do this for the most important browsers:

Safari (iPhone, iPad)
Safari (Mac)

Android Devices

Google Chrome

Firefox

MicrosoftEDGE

Opera

1. Please ensure that the information you enter exactly matches the information on your ID card. If the details entered do not match the information on your ID card, your identity cannot be verified.
   
2. We recommend that you primarily use mobile devices. For technical reasons, recognizing or uploading ID documents via a PC or desktop computer usually works worse than using a mobile device such as a cell phone. We therefore recommend that you carry out the detection using a mobile device. The further steps and verification can then continue to be carried out on your PC or desktop computer.
   
3. Personal Video Identification: You have two choices when verifying your identity. You can either use automatic ID recognition or choose personal identification by speaking to the verification provider. If automatic detection fails several times, we recommend that you try the personal identification option.

No! Due to legal regulations, it is unfortunately not possible to accept orders from abroad for infection protection instructions in accordance with Sections 42 and 43 IfSG.

PLEASE ALSO READ THE POINT: Paid with IMMEDIATE BANK TRANSFER!

After purchase, you will receive emails from our system with further information within a maximum of 30-60 minutes. This usually happens even faster. The exact time depends on the workload of our CLOUD systems used.

Please be sure to check your JUNK/SPAM inbox.

If you have not received an EMAIL within 60 minutes of ordering, please contact us or send us an email to
medical@dein-gesundheitszeugnis.de .

From experience, undelivered emails in more than 90% of cases are due to the incorrect entry of an email address during the ordering process. We can easily correct this for you.

With "SOFORTÜBERWEISUNG/KLARNA" it can take up to 5 working days until we receive the money from your bank. We will only send the training documents to you after we have received your payment. Unfortunately, we cannot speed up the receipt of money from “SOFORTÜBERWEISUNG/KLARNA”. Please be patient or choose another payment method.

Please write to us. To do this, use our contact form .

According to German law, every person who undertakes an activity in the food, catering and exhibition sectors for the first time requires instructions and a certificate in accordance with Section 43 Paragraph 1 of the Infection Protection Act. If this instruction has never been carried out before, it must be carried out for the first time by the responsible health authority or an authorized doctor. In such a case you need INITIAL INSTRUCTIONS .

FOLLOW-UP INSTRUCTIONS are necessary every two years after the initial instruction. This can usually also be done within a company by an authorized person. If such a person is not available, you are welcome to provide follow-up instructions here via our portal.

Especially in large companies with several hundred employees, there is often no overview of which people still have a valid declaration or not. Here, too, it is possible to book follow-up instructions via our portal for better control.

Subsequent instructions are only valid if an initial instruction took place “at some point” beforehand. It is not important whether the initial instruction was given by us or another location. The only important thing is that you can provide proof of initial instruction.

The certificate is valid for life, provided that work is started within 3 months of the certificate being issued and that follow-up instructions are provided by the employer at least every 2 years. If the employer cannot provide the follow-up instructions, you can do the follow-up instructions here on our portal .

If you or your employees work without instructions in environments that, for reasons of hygiene, may only be entered with infection protection instructions in accordance with Sections 42.43 IfSG, this can lead to severe penalties during an inspection by the responsible health authority. Repeated violations may result in the operating license being revoked.

For example, if contamination and subsequent illnesses (e.g. due to germs in food) occur among guests, there may be a case of bodily harm or other criminally relevant aspects.

After ordering, you will receive emails with further information about your course. The prerequisite for receiving the certificate is that you complete an exam on our portal.

Once you have completed the assessment and submitted it to us, your answers will be reviewed by one of our licensed physicians.

As a rule, your certificate will be sent within a few hours,

This is no problem. After ordering, you will receive an email with a further link. Here you have the opportunity to correct the information about the person who should receive the certificate.

As soon as you have filled out your exam questions and sent them to us, we will send you your certificate within about 60 minutes if you have passed the exam.

If you have not received an email, please check the following:

1. Please check your JUNK/SPAM email inbox.
2. Check which email you provided when ordering. This does not necessarily have to correspond to the person who gave the instruction. If necessary, ask the person who originally purchased the instruction to check.

If you cannot find what you are looking for, please send us a message using our contact form .

The infection protection instructions according to §§ 42, 43 IfSG are an official certificate that is used to provide evidence to authorities. To ensure that the certificate is actually issued to the person who carried out the test, proof of your ID card is urgently required.

Please write to us. To do this, use our contact form .